Returns policy


All garments eligible for return must be requested within 14 days of receipt of the order. After this 14 day period all sales are final.

Please email your return request to Please allow our team 1-2 business days to respond to your request (the time it takes for us to respond is not included in the 14 day period)

Please note that any personalised items; embroidered robes, sleepwear slippers and bags, sashes, and hampers are not eligible for a return.

Please note that all returned garments must be in original condition, neatly folded, unworn, with all the tags attached and in the same packaging that they arrived in. They must not be soiled and be free of pet hair. If your return does not meet this criteria, it will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds are processed within 5 business days of your parcel arriving back at our warehouse. Refunds are processed back to the form of payment used to place the order, i.e. credit card, Afterpay account or credit note. The total amount refunded or credited will be minus original shipping charges (if applied to the order).

Please allow between 3-5 business days for funds to appear in your bank account once your refund has been processed by our team. Alternatively, if your refund was processed back into a store credit you will receive this instantly.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

All items placed during Storewide Sales are eligible for returns unless FINAL SALE is advised in the product description.

Those that state the sale name (ie. Cyber Sale, Boxing Day, Spend and Save etc.) under the product listing are eligible for a refund.
Those that state Prices As Marked are eligible for a store credit.

Please note that any personalised items; embroidered robes, sleepwear slippers and bags, sashes, and hampers are not eligible for a return.

Exchanges (if applicable)
Le Rose Stories does not facilitate exchanges. We recommend requesting a return and ordering the new required item. This ensures the required size/colour is in stock. The only exception to this is if your garment is faulty or an order error has taken place. We will of course then look into an exchange. Please note this is dependant on stock availability.

Return Shipping
We do not cover the cost of returns and the responsibility of the return lies with the customer.
We recommend that you use a traceable service to return your parcel as Le Rose Stories is not liable for any lost or stolen parcels.